PICKUP AND DELIVERY
Click & Collect
Pick up hours 7am – 3pm Monday – Friday
You will be notified when the items have arrived. Simply choose Pick Up as the delivery method at the checkout. We have ample parking at the front of our store.
Monday – Friday
Orders placed before 1pm can be collected after 2 hrs. (Same Day or later)
Orders placed after 1pm can be collected the next day or later.
(Depending on stock availability)
Sat and Sun – CLOSED
SHIPPING
Destinations:
1. We ship to most of Australian addresses for small parcels as long as the size and weight falls into Auspost's requirement.
2. We do not ship to a few remote islands and areas where even post office offers limited services.
3. For some bulky of heavy items, truck load is required and destination is limited to greater sydney areas.
Shipping companies for small parcels
We ship through major industrial players, such as Auspost, Sendle, Couriers Please, Fastway (now Aramex), Allied Express, etc.
Shipping Methods
Small items are probably shipped by regular mails by Auspost.
Regular parcels will be shipped by Auspost or any other channels.
Bulky or heavy items will be shipped truck.
Handling Time
Our handling time is 2 business day, or 48 hours, excluding weekends and public holidays
Tracking may be uploaded out of this time frame
Shipping Cutoff Time
Currently our shipping cutoff time is 7am. Again, we only work on weekdays and closed for weekends, and public holidays.
Tax invoice
As a company policy, we do not attach any tax invoice, or any other document related to the order in the package, except the user manual, or instructions, delivery note, or whatever related to product usage or assembly.
Shipping Restrictions
We try our best to identify different parcels which may not be carried by certain shipping companies. For example, some items that are not allowed to be shipped via Auspost, and therefore we can't accept Po Box, or parcel locker. Whenever these happen and our website did not succesfully stop those orders, we will then contact you to explain what'd going on.
Wrong Address
All shipping addresses will be checked multiple times before we print the label. Those checks combine manual check by human eyes, or shipping company's automatic address search and match function. In case the shipping address is wrong, we will usually contact customer right after we process the orders and before we ship the items. However when we find the wrong address only when we are packing the items, we will contact you very late.
For all orders that are returned with wrong address, customer is responsible for the wasted shipping costs. If an item is a free-shipping item. A reasonable shipping fee based on Auspost website calculation will be calculated.
Truck Delivery Charges
• All Deliveries Local $89
• All Deliveries $139 Approximately +10km from store Sydney Metro
• All Deliveries Via NorthConnex will be an extra $65
• All Deliveries to Blue Mountains range from $139 – $220 depending on suburb
• All Deliveries to Gosford range from $220 – $330 depending on suburb
• All Deliveries to Wollongong from $275 – $360 depending on suburb.